Tier 1 role and triage
Clarify the issue, identify impact and urgency, follow a safe troubleshooting sequence, and know when to stop or escalate.
Start with the work.
Build toward the next role.
Practical, instructor-led technology foundations designed around real entry-level tasks: listen carefully, troubleshoot safely, document clearly, protect information, and know when to escalate.
A proposed 19-hour pilot is in development for sponsor review. Final dates, audience, equipment, rates, and delivery require a written scope and authorization.
IT Support & Help Desk
Foundations
A five-part draft for adult learners building confidence with first-line support. Learners practice with fictional tickets and training examples—never real customer accounts, passwords, or production systems.
Devices, operating systems, and tickets
Practice basic Windows 11 navigation, macOS comparisons, peripherals, user-safe checks, and clear ticket notes.
Connectivity and workplace tools
Explain Wi-Fi, Ethernet, IP, DNS, and service status; distinguish device, account, and broader service issues.
Security, communication, and AI
Use MFA and least privilege, recognize phishing, protect private information, and review AI-drafted text using fictional examples.
Integrated support capstone
Triage a fictional multi-symptom issue, document safe checks, update the user, and prepare an actionable escalation.
Demonstrated course skills
Completion records participation and performance against sponsor-approved course criteria. This pilot is not a CompTIA exam-prep course, vendor certification, accredited credential, or job guarantee.
Pricing is set in the written scope.
Confirm whether the discussed $30/hour applies to instructor contact hours only, whether preparation and reporting are paid, and whether the assistant is a separate approved line item. The draft also models $45 per teaching hour; no rate or total is final until the buyer approves it in writing.
A STACKABLE LEARNING MAPFoundations first.
Foundations first.
Then specialize.
Each next step should have its own scope, prerequisites, lab hours, instructor plan, and learner assessment.
IT support and cybersecurity
IT foundations → CompTIA A+ preparation → Network+ preparation → Security+ preparation. This progression can support readiness for help desk, desktop support, junior network support, and later security-support roles. Certification exams and credentials are awarded by CompTIA, not by DivineGuard.
Software engineering
A separate pathway can build HTML/CSS, JavaScript or Python, Git/GitHub, SQL, REST APIs, testing, and portfolio projects toward QA, junior developer, and full-stack roles. It is not included in the 19-hour Tier 1 pilot.
Responsible AI at work
Learners practice using sponsor-approved AI tools for fictional ticket summaries and drafts, checking every result, removing sensitive information, and getting human approval before use.
Partners &
learning pathways.
These organizations and programs are listed as independent resources or potential delivery pathways. A listing does not mean DivineGuard is endorsed, accredited, approved, or formally partnered with them.
Westside Education & Training Center
CSN describes WETC as a City of Las Vegas and College of Southern Nevada initiative offering workforce education and training. DivineGuard’s proposed instructor engagement remains subject to its own written scope, schedule, and buyer approval.
CSN WETC ↗UNLV Cyber Clinic
UNLV’s student-led clinic provides cybersecurity services to eligible small businesses and community organizations. Students interested in participation should ask UNLV about enrollment, eligibility, and current opportunities; this is not a DivineGuard training program.
UNLV Cyber Clinic ↗United States Help Desk Academy
USHDA describes instructor-led technology training and apprenticeship pathways. Learners should confirm program availability, Nevada eligibility, funding, and terms directly with the provider. DivineGuard is not claiming an affiliation.
USHDA ↗EmployNV / Nevada ETPL
The state’s Eligible Training Provider List is a place to check approved training options. Funding depends on provider and program approval, local rules, and each learner’s eligibility. DivineGuard is not representing this course as ETPL-approved.
Nevada approved-provider list ↗CompTIA A+, Network+, Security+
These are possible later learning targets. A separate course must map to the current objectives and include adequate instruction and labs. Students register for exams through CompTIA’s authorized testing process; DivineGuard does not issue these certifications.
CompTIA certification catalog ↗City of Las Vegas • CSN • WETC
Local workforce-program discussions may create opportunities for approved instruction. Deliverables, instructor requirements, learner group, equipment, assistant duties, rates, and dates must be agreed by the contracting sponsor before DivineGuard advertises a cohort as confirmed.
City workforce resources ↗Program access, certifications, funding, employment, and placement are determined by the respective provider, employer, buyer, or agency. DivineGuard provides instruction only under an approved written scope.
Build skills
that transfer to work.
Discuss a training scope ↗Bring an idea.
Create a connection.
Explore local business partnerships, community workshops, sponsor inquiries, webinars, podcast guests and Access Granted content collaborations.